Privacy Policy

1. Introduction

Welcome to Suburb Intel AU, a product of Quantum Leap Ventures Pvt Ltd ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

Company Details: Suburb Intel AU is owned and operated by Quantum Leap Ventures Pvt Ltd, an Australian-registered company specializing in property intelligence platforms.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address) when you register
• Payment information processed securely through Stripe
• Search queries and suburb preferences
• Feedback and communications with us

2.2 Automatically Collected Information

• Browser type, IP address, and device information
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and improve our services
• To process payments and manage subscriptions
• To send service updates and marketing communications (with consent)
• To analyze usage patterns and improve user experience
• To detect fraud and ensure platform security
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Stripe (payments), Google Cloud (hosting), SendGrid (emails)
• Data Sources: We access FREE government data from:
  • NSW/VIC/QLD Valuer-General offices (property valuations)
  • Australian Bureau of Statistics (demographics, census data)
  • State government open data portals
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets

Note: Property data displayed on our platform comes from official Australian government sources. We do not share your personal information with these government agencies - we only access their publicly available data APIs.

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing emails
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at saravananvijayakumar@quantumleapventures.com.au

7. Cookies and Tracking

We use cookies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings. Disabling cookies may limit some functionality.

8. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

• Stripe: Payment processing - Stripe Privacy Policy
• Google Cloud: Hosting and infrastructure - Google Cloud Privacy

Government Data Sources (No Personal Data Shared)

We access property data from official government sources. These sources do NOT receive your personal information:

• NSW Valuer-General: valuergeneral.nsw.gov.au
• Victorian Valuer-General: land.vic.gov.au
• Queensland Valuer-General: qld.gov.au
• Australian Bureau of Statistics: abs.gov.au

Privacy Protection: When you search for suburbs on our platform, we fetch data from government APIs without sharing your personal information. Your search queries are processed on our servers only.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations. Inactive accounts may be deleted after 24 months of inactivity with prior notice.

11. International Data Transfers

Your data may be transferred to and stored in countries outside Australia. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

12. Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or concerns, contact us: